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When the Ford Mustang Mach-E first rolled out, there were a lot of issues with the electric vehicle chargers. If Mach-E drivers could locate a charging station, there were frequently issues getting the EV to charge. How does Ford plan on fixing the issue before the F-150 Lightning hits the road? The automaker is sending out Charge Angels to help diagnose and fix problem areas within the charging network.

Ford electric vehicle chargers are getting a major upgrade

Ford Electric Vehicle Chargers for the Mustang Mach-E
Charge Angels are setting off to fix Ford electric vehicle chargers | Sven Hoppe/picture alliance via Getty Images

According to Automotive News, Ford is well aware that the first round of Mustang Mach-E owners didn’t have the easiest time at charging stations. That has been well documented in the news and on social media, but that’s all behind the company now. Ford is sending out special “Charge Angels” to help fix the issues.

Currently, Ford has around 63,000 EV chargers available within its “network of networks.” This includes charging stations from Electrify America, ChargePoint, and similar brands. But it hasn’t always been smooth for early adopters of the American EV. “There are a lot of plugs out there, but some of them are old, and they don’t have the quality or reliability we want,” Darren Palmer, Ford’s general manager of battery electric vehicles, told Automotive News.

Palmer noted that about 99.5% of people can charge on the first try, but he wants that number at 100%.

Send in the Charge Angels for the Ford Mustang Mach-E

Ford says that these Charge Angels are specially trained Mustang Mach-E employees. These staff members will be driving around to chargers that have caused owners a headache. Specifically, chargers that have sent data showing there is an issue, and even areas where social media posts have indicated a problem.

Palmer said, “All they’ll do all day long is go and check them to see where they fail and why.” The finer details of the program are still being worked out, but Ford acknowledges that there have been issues with the chargers. Hopefully, the rollout of this process is swift. More details will be released as Ford figures out the details.

This is a good problem to fix before the Ford F-150 Lightning

Ford is preparing for the major release of the F-150 Lightning electric truck. The Ford charging network is already working on expanding, but these kinks need to get worked out before another EV hits the road. The process seems tedius, but it will have major benefits in the long run.

Since the Lightning is a truck capable of towing, it might need a different style of charger as well. Trucks towing trailers or other items wouldn’t be able to back up to a charger like a normal Mustang Mach-E would.

If you have had issues with Ford electric vehicle chargers in the past, be sure to let the automaker know. Perhaps your personal charger will get a revamp in the future from the Ford Charge Angels.

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Amanda Cline

Amanda Cline is an avid fan of Formula 1 and joined MotorBiscuit in 2021. A Southwest Floridian, she easily and often finds automotive events to attend in the Tampa, Orlando, and Miami areas.
Amanda is a graduate of the University of Central Florida, where she earned a Bachelor’s in English Literature and a Master’s in Technical Communication. Combining her editorial and digital media expertise, Amanda served as a content creator for FanSided and now provides our readers with a variety of automotive subject matter like pickup trucks and SUVs, including valuable consumer advice.

Amanda closely follows many F1 drivers, including Lewis Hamilton, George Russell, and the Mercedes-AMG PETRONAS F1 Team. Her all-time favorite author is Shel Silverstein.