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People lie. They sometimes cheat, steal, cut corners, and act in generally dishonest ways. Unfortunately, it’s just the nature of the beast. Tragically, you may have a repair or maintenance experience with a mechanic who you believe is lying to you. So, what can you do if you’re not sure your go-to guy isn’t on the level?

Maybe you’re not mechanically inclined. That, or you simply don’t have the time to tackle complicated maintenance and repair tasks as they arise. It happens. If that’s your situation, you likely take your vehicle to a mechanic at a dealer service center or local auto shop. And like hiring a plumber or electrician, you expect honesty and professionalism. 

Well, fortunately, most mechanics and their establishments will likely treat you right. They’ll be upfront about costs, identify issues, and ask you before moving forward with expensive projects. However, sometimes things simply don’t smell right. If that’s the case, you might be dealing with a mechanic who is lying to you. Should you suspect dishonesty, you can do one or several of the following.

  • Get a second, or even third opinion to verify or debunk your suspicions
  • Obtain any contradictory findings from another mechanic in writing
  • Remain calm and patient when dealing with service centers and shops
  • Should you believe you’re entitled to a refund, speak to the manager with your in-writing evidence
  • Consider seeking legal counsel or small-claims court as a last resort

CarTalk, the near-universally loved public radio show of Tom and Ray Magliozzi, the “Click and Clack” brothers, has something to say on the subject. For instance, a driver contacted CarTalk to seek help with what they believed to be dishonesty regarding their air conditioning system.

In the driver’s case, they had paid for a replacement high-pressure hose. However, after a short period, they were right back again for a much pricier repair: a replacement A/C compressor. Incidentally, a second mechanic told them that the fix was much simpler, a new compressor wasn’t necessary, and it appeared that no one replaced the high-pressure hose.

I know, dramatic, right? Click and Clack recommended that the driver get the second mechanic to write down their findings on a repair order and aid in taking pictures. After that, they recommended that the driver calmly bring that information to the manager in exchange for a refund.

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Staff Writer

Erik Sherman

Erik Sherman joined the MotorBiscuit team as an Autos Writer in 2022. An admitted petrolhead and an avid motorcyclist, Erik has owned everything from classic cars to motorcycles to modern driver’s cars. Erik also has extensive experience with military and emergency vehicles, ranging from ambulances and fire engines to MRAPs and M-ATVs. Erik is an eager car and motorcycle reviewer with experience covering everything from sports cars to pontoon boats and jet skis.

Erik holds a Bachelor’s Degree in International Relations (IRG) from the University of Texas at Austin and has studied Chinese, Energy, and European Politics at the University of Glasgow in Scotland. Erik’s background is unorthodox; he is a United States Marine Corps (USMC) combat veteran, water survival practitioner, and a former firefighter/EMT. Additionally, Erik is a regular volunteer and former instructor with the American Red Cross (ARC).