As Ford cuts out almost all of its sedan models in an effort to avoid bankruptcy, building and selling reliable trucks and SUVs is more crucial than ever. All the recent recalls Ford has been issuing isn’t sending out the message that Ford can do that, however, and many consumers are losing faith in the American automaker.

That’s why the 2020 Ford Edge needs to sell, and to do that, Ford needs to win back drivers’ trust. Here’s what Consumer Reports has to say about the Ford Edge’s reliability.

What Consumer Reports thinks

It’s too new to give the Ford Edge a truly accurate reliability rating, as some issues don’t present themselves until the vehicle has a lot of miles on it, but Consumer Reports gave the Ford Edge a three out of five in reliability.

Consumer Reports thinks that the Nissan Murano and the Jeep Grand Cherokee will be better vehicles in the long run, but don’t cut the Ford Edge out just yet. When compared to other midsize sport-utility vehicles, the Ford Edge ranks #7 out of 26. 

Other model years of the Ford Edge received a three out of five in reliability from 2016 to 2020, so it’s safe to say that things haven’t changed much for the Ford Edge. 

Other critics chime in

Car and Driver isn’t exactly over the moon about the Ford Edge, but gave it four out of five stars, and said the Edge has “Subpar interior materials, drives like it’s wearing two left shoes, and is starting to show its age.” To add fuel to the fire, Car and Driver said that the Edge’s interior is “getting long in the tooth.”

Even though it’s supposed to be a five-seater vehicle, it can only comfortably seat four adults. If you’re looking for an SUV with great acceleration, then the Ford Edge is definitely not for you. The interior also leaves a lot to be desired. Still, Car and Driver thinks that most drivers will be pleased with what the Edge has to offer.

Edmunds didn’t have much more to add. The seats are plush and well padded, there’s plenty of room for kids and luggage, and the cabin is quiet. Like Car and Driver, Edmunds thinks that the interior is dated. Drivers who are modern and like to be on top of the latest trends will be disappointed. 

Another complaint Edmunds has was that the Edge has poor visibility. There are a lot of blind spots that may make driving more of a hazard than a pleasure, especially for drivers with back and neck problems who can’t twist around.

Drivers are on the fence

Critics may have their opinion, but most drivers are more than capable of making up their own minds. According to Consumer Reports, 68% of drivers would buy the Ford Edge again. Only 65% of drivers think that the value and the money they shelled out match up, which tends to make one wonder if the Edge is overpriced. The driving experience got a better score, as 80% of drivers think that it handles well.

Car Complaints, which normally has a vast array of information from drivers, has come up dry currently. Like Consumer Reports, it’s simply too soon to say much about the Ford Edge, but the 2017, 2018, and 2019 models have very few complaints. Even better, the 2019 model only had five complaints. 

The Ford Edge forum is strangely quiet. The one complaint that drivers seem to have is that they don’t like the infotainment system. One driver compared it to an iPad, and said it needs to be lower.

All in all, there isn’t enough information to say whether the 2020 Edge is enough to bring Ford some much-needed business, but it at least looks like it won’t drive consumers away.