“I am terrified. I don’t want to drive that Tesla anymore.” On September 9, Kassandra Pineda of Los Angeles exited her EV to complete her Tesla Supercharger transaction. Upon closing the door, the car locked expectedly. Horrified, Pineda was unable to reopen the doors. She says it was over 100 degrees that day. What’s worse, her 13-month-old son was trapped inside.

Mortified, she and another customer at the Supercharger station frantically attempted to gain access to the EV. Minutes passed.

“It was hot. The last time I checked the monitor, it was 109 degrees outside, so I can’t even imagine how hot it was inside,” Pineda told Fox 11.

Finally, Adrian Ortega, the person helping Pineda, shattered the Tesla window. Her EV’s cameras captured the ordeal.

“Oh, he was scared,” Ortega recalled. “Once I opened the door, he was sweating…it looked like he had just taken a shower or a bath.”

Pineda’s attempts to diagnose and address with issue with Tesla all fell flat.

When Pineda contacted Tesla, an employee mentioned a software update. A formal diagnostic test, however, exposed zero faults.

“They said nothing was wrong with the car. They couldn’t give me an explanation.”

Moreover, Pineda says that someone deleted the September 9th footage, also without explanation. Oddly, other days remain in the system.

In June, we reported on a grandmother in Arizona experiencing a similarly frightening Tesla lockout. That day, the local fire department shattered the EV window to rescue a toddler trapped inside.

The driver can file a formal complaint with the NHTSA. Tesla continues to face criticism over a number of safety issues, mostly involving “preventable” accidents and fatalities in self-driving mode. However, other owners lament purchasing the EV over lack of infrastructure or ability to efficiently handle its “quirks” in the event of a roadside problem.