Some consumers and experts will tell you there isn’t a more reliable vehicle than the Subaru Legacy. Others suggest it’s quite possibly one of the safest, as well. And when it comes to the 2020 model, the sentiments are similar as reviews sing this car’s praises.

But there is one aspect of the 2020 Subaru Legacy that seems to be falling short. And to one importance consumer car-buying resource, is a downright frustrating feature. It may very well be annoying enough to turn midsize car buyers away altogether.

The 2020 Subaru Legacy gets a lot right

There are plenty of great features to get excited about when it comes to the redesigned Legacy this year. In addition to its standard AWD capability and 2.5L four-cylinder engine, consumers get 260 hp option with the up-level turbocharged 2.5L configuration. The ride is incredibly comfortable, according to most reviews, and the standard driver assistance suite of features is robust.

What some of the experts have to say

When it comes time for the experts to take the 2020 Subaru Legacy for a spin and evaluate its overall comfort, capability, and power, consumers can expect to find high marks all around.

According to Car and Driver, this year’s model is leaner, with a more athletic physique. The cabin offers high-quality touch points and materials, with plenty of room for driver and passengers. Another perk many reviews point out is this car’s overall 28 mpg fuel rating, which is pretty good considering its AWD capability.

Consumer Reports weighs in with data

Consumer Reports is a popular resource for consumers before they make their final car-buying decisions. In part, because the experts at Consumer Reports also rely on data from actual vehicle owners as part of their reporting platform.

Like other experts, they do climb behind the wheel as well, to offer a thorough evaluation of what each vehicle model brings to the table. For the 2020 Subaru Legacy, the Consumer Reports gurus are pleased with the series of improvements and point out that it’s a quiet, sensible, and comfortable contender in the midsized sedan space.

One of the first qualities Legacy owners will notice is the incredibly smooth ride, lending credibility to this car’s suspension design.

The one frustrating drawback of the 2020 Subaru Legacy

While Consumer Reports brags about the Subaru Legacy, it does point out one feature that is downright frustrating. The infotainment system did get a bump in touchscreen size this year, but the review for the Legacy’s tech platform suggests it might have taken a turn for the worse.

The larger screen actually makes navigating the menus and submenus more annoying, with extra steps to perform some pretty basic and everyday tasks.

MotorTrend experts weren’t fans of the infotainment system either, citing once you start exploring the options, it’s easy to see just how flawed it is. Key functions seem to be buried in hard to find submenus, requiring way too many touch attempts to achieve basic driver aid customization and climate control.

So, in the end, the 2020 Subaru Legacy is a great overall midsized sedan. It’s offering an upscale feel, with a hint of sporty performance if you opt for the turbocharged engine.

The price points are competitive since you can get a standard AWD car for $22,000-$35,000. The ride is smooth, the materials are quality, and the cabin room is spacious.

However, for those of you relying heavily on the ease and convenience of the tech and infotainment, you might reconsider. While the platform supports all the best in climate control, driver assistance, and connectivity options, the system design makes it frustrating to use. That might be a deal-breaker for a few new car buyers.